Just some examples of the work we do at the Knoxville Maaco.
Maaco replaced and paint matched my front bumper cover about a month ago. The paint job was great, but fast forward 4 weeks and as I was backing out of a parking spot, the bumper cover fell off the passenger side making my car undriveable. Upon inspection, there were two clips that were supposed to hold the bumper cover on that Maaco was supposed to replace that they didn't. They also failed to properly secure another piece leading to this happening. I now have to pay for towing to the shop, and a rental for at least a week. To make matters worse, I have to leave my car there until Monday (this happened on a Saturday) and they don't even have an answering machine for me to leave a message on to tell them what happened! Right now I'm so mad and frustrated I would rate lower than 1 star if possible, I will change my review when the situation is corrected.
You get what you pay for.......I understand that. And I'm not complaining about the quality because I got what I paid for. What I am complaining about is being misled. The discharged my A/C while fixing the frame. They told me the took to someone else to have it evacuated and filled. After we got the car home, the A/C wasn't working so we took it back to them. They added more freon. It still didn't work. So we took it back and they took to their A/C guy. Their A/C guy said the compressor was bad. I asked him about the evacuation. He said he had never seen the car. Their A/C guy happens to be a very reputable company. So basically, who evacuated and recharged the system? Was improper service was caused it to go out? Plus, the car is now missing parts that they say weren't with it. This has not been a good experience.
Great service & quality care.
Got a great price and great paint job at Maaco this spring. This '86 F-150 badly needed new paint, and these guys delivered. The staff was great at listening and providing options or guidance on decisions.
Maaco Collision Repair Auto Painting is a US Car Repair based in Knoxville, Tennessee. Maaco Collision Repair Auto Painting is located at 6130 Western Ave, Knoxville, TN 37921, USA.
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