Visit to storage site to access POD was very convienent and staff were very efficient and pleasant to deal with.
We used POD when we were doing all the hardwood floors in our house. Had to move everything out of main living area. Fantastic experience with the POD team. Very easy process to reserve the POD , delivery and pick up process was great. They had a difficult location to place the POD but the driver had no problem. POD was clean and pretty much weather proof. It snowed and rain almost the entire month we had the POD and all of our furniture or belonging were dry the entire time. I would highly recommend the POD team if you need temporary storage on your site.
I've used PODS twice for interstate moves and would highly recommend them! It's a relatively cost effective way to move your household if you don't mind loading and unloading your belongings. The company are very helpful, upfront with prices and scheduling is easy and efficient, communication are excellent and my household goods have always arrived in good condition! Well done PODS!
This location good service. Pods corporate , terrible customer service. I ordered one pod, they charged for 2 and delivered one. They refunded a partial amount for the second container and 2 days later charged it again.11 days later they charged it for a second month and after calling Pods to complain and demand a refund....well they charged a 3rd time. Get it together. Still no refund. This started in June. We were Billed 3 months in one month. I called 2 weeks ago for a pick up. It's still there. Still no refund.
My husband and I were undertaking a move from Texas to Tennessee and chose PODS to store and move our belongings. It started off promising with a professional driver who dropped off and picked up our storage container in Texas. The professionalism of the company ended at that point. Per our directions to the customer service rep we wanted our things moved and stored in Tennessee immediately, this was ignored. Two months later when we called to have our things delivered, PODS stated they had not stored our container in Tennessee but that it was left in Texas and they would need 7 days to relocate it to Tennessee. This was an irritation but because we had called 7 days prior to needing our things we tolerated this error. Two days later I called to confirm our container was being shipped to Tennessee and yet again the representative had not processed our requested relocation! Now we will not be able to have our container in Tennessee until a full week after we move in to our new house! Furthermore, even though our new address is within the 60 miles "delivery zone" the local manager refuses to deliver to our address. Now we are having to rent a different moving truck to retrieve our things from the PODS storage container when it arrives in Tennessee. This company's customer service could not be any lower if they tried. I would caution any and all customers looking for a competent and caring moving company to STAY AWAY from PODS.
--- Sleeping on hardwood floors for first week
Pods Moving Storage is a US Moving Company based in Knoxville, Tennessee. Pods Moving Storage is located at 10155 Gallows Point Dr, Knoxville, TN 37931, USA.
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