I was wary of trying to buy a mattress locally given the industry's reputation and was just about to purchase online, protected by the safety of thousands of reviews. I went into the Bed Store just before to check things out one last time and met Nick, who can only be described as a mattress nerd. It was a lot like going to the Tesla dealership. The people there are more like curators of a car museum—there to tell you about the features and advantages, and not too bent on actually selling you a car. Nick was more interested in discussing the merits of different blends and thicknesses of latex than shoving me into whatever mattresses he had. I e-mailed him that evening about some concerns and competing products I’d found online and we had a long discussion about selecting the best mattress. Ultimately, I ended up buying from him with an incredible warranty that would handle things in home. Even returning a tablet is torture online. I can’t imagine trying to return or warranty an online mattress. Regardless of what you want or where you’re set on buying, visit Nick first, just to talk things over.
Nick was very knowledgeable and really made us feel at ease each time we were there - the personal touch he gave was really nice
We would recommend the Bed Store and more specifically Nick( The Sleep Technician) to anyone who is currently looking for a better nights sleep. He treated us like family members and we left with a new adjustable Serta iComfort bed and a new friend in the bed industry. Thanks for the great price and the great process.
Also it's refreshing to find an honest sales person these days as well as being knowledgeable everything he told me about the bed we found was 100% true when it was delivered to our home - if you need anything in bedding go there !!!!!!
This is the best mattress store I have ever walked into—by far! They were busy when I walked in yesterday and, with only Nick there, he still took the time to meet my needs along with the other people there as well. I will never go to another mattress store again other than this one. Both Nick and Kenny were amazing! VERY respectful men and very helpful & knowledgeable about what they were talking about. If they haven’t gotten a raise recently, THEY BOTH deserve one!
Just ordered our third mattress (a queen-size "beaver creek firm") from The Bed Store over the phone to complete our guest room. Bought our first two in-store around six months ago. I like this store and returned to buy again because Nick, the manager, is a really nice dude -- very friendly, easy-going, knowledgeable, and professional. And perhaps most importantly, he lets you just look around and shop without pressuring you. Sometimes I feel qualities like this are becoming increasingly rare among folks who work in customer service these days. Case in point I will NOT shop at Best Buy anymore. Why? Because the last time I visited, I was hounded by no less than three different sales people in the span of less than 10 minutes! Sometimes you just want to wander around a store and not be pressured. (Radio Shack has become really bad for this as well...) Guess some businesses will just never learn... (That's why I get my electronics at Amazon now, lol) But you don't have that problem at The Bed Store on Kingston Pike. Nick and his staff pretty much just let you shop at your pace, yet they are there when you have a question. The delivery crew was also good: they arrived on time on a Saturday, were friendly, and offered to set everything up for us. This is pretty standard stuff that you'd expect from any business I suppose. But since most businesses these days fall short, I guess it's pretty easy for a business to put itself way ahead of the rest by simply meeting a few basic expectations. Thanks again Nick, will buy again. I highly recommend!
What a great experience. We were greeted by Kenny first while Nick was finishing up with another customer. Both guys were very knowledgeable and put my wife and I at ease. We’d been to three other mattress stores but thank goodness we made it to an actual “Bed Store”.
I highly recommend anyone in need of a new bed to visit this store on Kingston pike -
Awesome experience at the bed store - this was my second time purchasing from this location - I have always had great customer service, Nick Taylor gave us personal one on one attention -
The Bed Store Kingston Pike is a US Lodging based in Knoxville, Tennessee. The Bed Store Kingston Pike is located at 7212 Kingston Pike, Knoxville, TN 37919, USA.
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