My father and I arrived at the hotel and were greeted by friendly staff who directed us to our room. We had two double beds in a standard room on the second floor of the hotel. My dad was able to drive the car up a hill and around to the back of the hotel where you could walk directly into the hallway of the second floor by using your room key to enter a locked external door. The room was clean, the beds were made, and things seemed updated and well-kept. The hotel was comfortably quiet during our stay and in the morning we had an average/above-average Continental breakfast that included high-quality yogurt and juices, as well as very typical hotel eggs/sausage/biscuits and gravy. Everything was clean and hot, and the employees were all considerate, helpful, and pleasant. The only reason I'm giving four stars instead of five is because there was nothing exceptional about this hotel. It met every standard one would expect. However, the room was humid despite the air conditioning and the room window faced out directly to the interstate. The fact that there was direct access to the second floor with the ability to avoid the front desk might have been convenient for loading and unloading a car, but it left much to be desired in terms of safety. The one upside was that there was a lock.
I had a troubling experience with my car breaking down on 75 S when traveling from Detroit to Atlanta. I found this hotel via Google and immediately booked with them. Their nightly rates were great for the area and the reviews were wonderful! Upon calling to make sure of availability for the night, one of the Front Desk Supervisors (Forrest) was extremely helpful and flexible with my situation. Major kudos to him! I got to the room just fine (visible directions to the rooms) and the room was huge! It smelled and looked clean, light fixtures were intact, the bathroom was clean and fully stocked, and the room came with a mini-fridge and freezer, microwave, and coffee and tea. Outlets were right by the bed, so no need to charge up my phone or laptop for the night across the room. Fast forward to the next day, I needed to stay one more night to wait for my car to be serviced. Another Front Desk Supervisor (Corey) greeted me with a smile and was super helpful. I ended up getting the same room! Lots of great restaurants and delivery services surrounding the hotel, so I was very happy and very full :). There was also a snack shop in the main lobby for any mid-afternoon snacks or late night munchies. Overall, this location was absolutely superb! I would certainly recommend it to anyone!
The staff at this location were great. Very fast and friendly. The rooms are pretty decent size for a comfort inn and suites. The room was also clean and the shower had a nice shower head so that was good. I slept through the whole night so the bed and pillows were comfy. Breakfast was the pretty normal choice breakfast but the eggs were a little better. They spiced them up just a little. I would definitely stay here again.
Nice enough but overpriced for location & quality of amenities. We frequently choose to stay at Comfort Inns because they usually give us the best value for lodging - clean, comfortable, convienent, and simple but tasteful. This particular Comfort Inn diminished that perception somewhat. The exterior facade aligned with what we’re used to, but the room, not so much. The room seemed very dark even with all lights on. No door on the closet, only half, suit-height hanger rod. Tiny, cheap sink countertop in bathroom. Ironing board hanging in the open. Even my husband even noted that this Comfort Inn was not up to par. He is usually fine with any room if it has a bed, a sink, a toilet, & coffee. Personnel we encountered were cordial, but apparent failure in communication by maid service resulted in our first room assignment being to an unattended room - door unlocked & all bedding on the floor.
Service is great, the room is comfortable. The bathroom has some issues, visible residue is evident from a previous or current leak under the sink and there was an odd spot on the bottom of bath tub that was of an unknown substance. However everything else was comfortable.
Comfort Inn Suites Knoxville West is a US Lodging based in Knoxville, Tennessee. Comfort Inn Suites Knoxville West is located at 7737 Kingston Pike, Knoxville, TN 37919, USA.
Please contact with Comfort Inn Suites Knoxville West using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Comfort Inn Suites Knoxville West opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Lodging in Knoxville