It was a nice place to stay. The staff was friendly and helpful. Needs signs for directions or they simply didn't have vending machines / ice machine.
I've stayed in many Extended Stays across the country. NONE have disgusted me like this room did.
I absolutely love this place. I always stay here when in-between and moving or when I need a place for family and friends to stay when visiting. It's a home away from home.
I had a room that CLEARLY had NOT been cleaned. There was a sock just under the dust ruffle of the bed. There was what looked like fried mucus on the refrigerator door & a large clump of it on the doorjam to the restroom. There were the correct number of clean towels & wash clothes, plus a dirty one over the shower curtain rod.
GOT BED BUGS from the room. Three guys in different rooms Woke up with bug bites from my toes to knees. Never had a worse thing than this. This place is dirty as a place can be. Some of the girls were great in helping others threatend calling police if I didn't leave. I would not advise staying at this hotel unless your broke as hell. The cock roaches are real and big first day smashed one and guts went everywhere Never seen a cock roach but this place is a first time for everything I think.
When I brought this to the office's attention, I was told the manager would be in for half an hour that day (a Saturday) & the one person working had no authority to do anything about my dissatisfaction. He stated he personally checked every room every day(?). He also stated he would inform the manager & have her contact me. That was a week ago. I was billed full price for an unclean room. (I THINK the sheets were clean. They looked & smelled clean at least.)
The decor was nice & updated. As long as I didn't look toward the kitchen or bathroom door. This room was subpar. I told the clerk I would wait a few days, and if I heard nothing I would give a negative review on Google. I guess they don't care what their customers think. As a veteran, I'm warning other disabled veterans. Don't stay at this place! The handicap accessible room I had did not receive the same attention in cleaning as any "normal" & accessible rooms I've stayed in at other Extended Stays. There are plenty of other options in the same area.
Have to get items from office n lug them up. But full size fridge, 3 burner stove. Not huge rooms tho. Efficiency apt.
Extended Stay America Knoxville Cedar Bluff is a US Lodging based in Knoxville, Tennessee. Extended Stay America Knoxville Cedar Bluff is located at 214 Langley Pl, Knoxville, TN 37922, USA.
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