I wouldn't give this hotel 1 star, but I had to to post!!
We stayed here on Dec 27 on our way to Florida. We were quoted a room rate of $119 through the booking service listed on the hotels website. Our credit card was charged and his amount. Hold that thought. When we got to our room there was no remote for the heater/ac. I called the front desk twice. She placed me on hold and never called us back. The room temp was80. . My husband finally went downstairs to the front desk. The clerk told him that the remotes are specific to each room and we could not use another one. They offered another room but by then we had unpacked after a long day. Front desk staff at check out were not friendly at all. No thanks at check out. Breakfast was fair at best. As far as our room receipt it showed a charge of $74 including all taxes. We will be contacting our credit card company about the discrepancy. Do yourself a favor, drive by this hotel.
This was the worst hotel I have ever "attempted" to stay at. When we arrived and were assigned room 108. The room was terrible. The room had a moldy odor and was beside the indoor pool. We looked at the bathroom and there were no towels. I do not even know if the room had been cleaned. We checked out within minutes of checking into the hotel, my son has asthma and could not tolerate the mold. We were sneezing as well. The motel staff were not concerned. I went to the desk to get towels. There were no wash cloths the one wash cloth that was available was handed to me and had a stain. I pointed it out to the staff and they just shrugged their shoulders. The staff did not even offer to change rooms for us. They also would not refund money. I will never, ever stay at another Quality Inn. I am very disappointed. My son was very disappointed as he had looked forward to getting to enjoy the pool water park. The hotel should refund our money. The staff did not offer to assist, all they said was that they could not refund money. I understand that policy if the room would have been up to par. But it was a disaster. I wish I could talk to someone in the corporate office. The room was awful. I would not recommend this hotel to anyone.
Our 16 yr old was so disgusted with the smell of his bed then, he slept on his own homemade blanket in a desk chair. The bed smelled like human waste (poop).
So the trip started off with there being a IT home game jacking up the regular rate to begin with. We get checked in, the front desk guy was great, and make it to the room. The inside of the hotel was kind of odd, like it used to have rooms that were accessible from outside but then was awkwardly closed in. The warm water from the pool/water park caused condensation on the exterior windows and the hall our room was in smelled moist. The room smelled the same. So we're getting around to looking in the room and the shower looked as if it hadn't been cleaned in a while, the over door A.C. unit was dirty and had some kind of rattle. So we keep checking the room in more detail and find potato chip crumbs BETWEEN the top sheet and fitted sheet on one of the beds and the shining jewel of it all was a dried, moldy partially eaten ham and cheese sandwich between the head of the mattress and wall. Thankfully the guy at the front desk was understanding and took one nights stay off of our bill. He also offered to move us but my kid was already settled in and thankfully my wife brings our own sheets. The breakfast is lacking, thankfully there is plenty of places for breakfast near by.
Awful..we had to switch rooms 5 times! The first room was disgusting. Horrible stains on the sheets. Bathroom was dirty. The second room was slightly cleaner but no working heater. The third room was still occupied!! The fourth room also had no working heater. Luckily, the fifth room had both clean sheets and working heater but bathroom had dried pee stains under the toilet seat. Housekeeping and maintenance is severely lacking. The water park is the reason I chose this place but my children didn't even play on it because it was freezing cold water. The pool was scorching hot and the hot tub was cool. I wished I would have chosen a better hotel with just an indoor pool because this was the worst experience I've ever had. Oh and luckily my kids didn't notice the maxi pad right next to the pool
Can I add less than 1 maybe 0 how about -5 for the rating? When we asked for a first-floor disabled accessible room at first we were told there was none of then he said oh I've got one for you it was literally a quarter of a mile away from the desk across a loose Stone parking lot. The heater was a living nightmare to figure out even with the Direction sheet. I had to fix the toilet because it wouldn't flush properly. The USB charging ports don't work properly. The electrical connections are loose in the lamps. Lighting in the room is terribly dim. Access to the far room goes by the pool you could get splashed and wet in December! I don't know how they clean these rooms, do they? Everything is greasy. My 16 year old son heard the other 1 star reviews and refused to get into the bed.
Quality Inn Suites West Waterpark is a US Lodging based in Knoxville, Tennessee. Quality Inn Suites West Waterpark is located at 317 N Cedar Bluff Rd, Knoxville, TN 37923, USA.
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