Came in Sunday to purchase a new mattress for my daughter. Salesperson was informative, but not pushy. Made decision quickly. Variety of mattresses prices and quality levels. He helped us make the best decision for us. They were able to deliver two days later. Great communication from delivery guys, best I've ever experienced. They were there exactly as they said they would be. 15 minutes later old mattress is out and new is installed. Very professional. Would definitely return for my next mattress purchase.
Long story short, took off work early and waited patiently for delivery. Delivery people call said be there about 20 minutes. We decided to get the show on the road and moved old out on porch. They put new on frame and let us know they cannot or should I say will not take the old set due to it was outside. That's right outside for about 10 minutes and refused to take. Called store could only speak with assistant mgr who was of no help at all evidentially the delivery guys run the show. In short they wrapped new stuff in plastic, taped them up, and hauled back. Called store 3 times afterwards only to get answering machine. Finally I left a message, meanwhile store closed. Next day no return call and when I called the same asst mgr was like what I'm sorry. Sorry does not help this situation. This store has inexperienced staff who cannot problem solve or give an ounce of customer service. Be afraid very afraid there are hundreds of places to buy mattresses stay away from Mattress Firm¡!!!!!!!!!
Great costumer service went in today and talked to the area manager he walked me through what I needed asked how I slept and picked out a bed bought it right then and there.
Very nice and easy to work with. Thought it was going to be like buying a used car.....but it polar opposite!! Will do business with them again. Great job Mr. Cespedes!!
Mattress Firm Knoxville Northwest is a US Lodging based in Knoxville, Tennessee. Mattress Firm Knoxville Northwest is located at 6710 Clinton Hwy, Knoxville, TN 37912, USA.
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