I booked a room with Extended Stay America for two nights. My transfer flight was cancelled the night I was supposed to check in. I'm a technical instructor that was being flown in to teach a class and so I had to go straight to the classroom after booking a separate flight for 6am and teach rather than check in the following morning. I was running on about 3 hours of sleep after dealing with a nightmare of a travel situation, taught class for 8 hours and came to the hotel to stay the second night I had already paid for. Now I wouldn't expect a refund for the first night but I would expect at least to be able to stay the second night that I paid for in advance. Instead, they told me that I was not able to have a room because I didn't check in at the right time. As exhausted as I was, I just agreed to pay for another night and go to sleep and contact Expedia about it later. Expedia contacted them and again they decided that it was in their best interest to side with greed and not honor the reservation that I paid for. Never going to an Extended Stay America ever again. Which is too bad for them because I travel at least three to four times a month for work. Very short sighted. Room was terrible anyways.
We, a family 2 suits, stayed here with kids for 2016 Thanksgiving, visiting family down in Knoxville, TN, it was nice. Rooms were big, amenities were lovely, nice breakfast, supper clean, smelled good and we enjoyed the Down South Hospitality. Very much good peoples indeed. Thank you Extended Staty/Stay America, you are great indeed. We could not ask for more. Our kids enjoyed the stay as well, lol.
I had previously left a negative review regarding management and housekeeping some time ago.. After writing that review a change took place at this property. My boyfriend, and I lived at this hotel for almost 3 months. Working and living out of our deluxe studio comfortably, we did some minor redecorating and even had a fish tank lol We were actually pretty sad to leave and still look back at our time spent there fondly.. The best bang for your buck without question! Keep up the good work Deborah and try to keep the positive attitude you so effortlessly displayed during our last interaction a permanent ammenity!! Looking forward to staying here in the future.
First room that we was sent to was dirty. Part of had been cleaned but that's it. The second room had cob webs in the bathroom and hair in the floor. Not the type to gripe but wasn't happy with the place at all.
Staff was nice, room was ok - clean, but outdated. Computer system was down when I checked in, though, which made it take longer, but they got it fixed by morning.
Extended Stay America Knoxville West Hills is a US Lodging based in Knoxville, Tennessee. Extended Stay America Knoxville West Hills is located at 1700 Winston Rd, Knoxville, TN 37919, USA.
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