These people took very good care of me. I've been a Zales customer for years now. The card is also an excellent tool of you stay on top of the payments. You get a discount and they always run good sales.
I took my ring in to have it serviced and a prong was missing, so they sent it off to be fixed at the beginning of May. I was told a couple weeks. Called to check on was given the run around. Finally got it picked up three and a half weeks later. My ring was a half size smaller, one of the diamonds was discolored one was loose. The band was warped, and it was cockeyed. All it need was a prong fixed! Needless to say it wasn't my ring. I was told what would you like us to do? We can give you a different ring. I'm like no I want my ring. So, they sent it back off to fix the mistakes. Got it back, still warped, much lighter metal, and the band was thinned. Horrible. So upset. Never go to them!
I was shopping for an engagement ring so my first stop was Zales. The lady was nice enough and asked if I wanted to see how much I qualified for financing. When I agreed she said all it does is just sees. Well I ended up going to markmans for a way better ring. A few days later I received a Zales credit card she signed me up for without telling me.or agreeing to it. So now I have a Zales credit card and a hit to my credit score that I didn't even want in the first place. Just save yourself time and go to Markmans
Staff apparently reported me to mall management for taking a 360 photo for Google street maps despite saying it was okay. Was not surprised when I read all the negative reviews here.
Liza the assistant manager is very rude and hateful, honestly can't believe anyone would hire her! I sent my ring off to be sized down, got it back and the shop had MELTED one side, left the bottom VERY thin and left solder marks on the inside. I showed the ring to Liza who told me its my fault for having it sized and they will not repair the ring unless I pay around $250!!!! I have a lifetime warranty and I'm not the one who messed up my ring. This is unacceptable. I would be ashamed to call this a jewelry store when they obviously know nothing about how to work on jewelry. Save your money and go to a store that cares.
Zales is a US Jewelry Store based in Knoxville, Tennessee. Zales is located at 7600 Kingston Pike W, Knoxville, TN 37919, USA.
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