I ordered my wife a necklace for Christmas on December 10th with the guarantee that it would be available by the Thursday before Christmas. Well, not only did it not arrive by Christmas but they also had no excuse as to why it wasn't there. It finally showed up on December 27th but I will never shop there again. They made me look unprepared and their suggestion was to type me up a letter to give to my wife for Christmas. Two thumbs way down.
Stevie is AMAZING! I came in looking for some 14K gold earrings for my daughter who recently got her ears pierced and is having issues wearing earrings. She went out of her way to help us! She even looked at my daughters earrings and told me they were on too tight and helped us pick out some ones that would work better for her. She is the most caring sales person I’ve ever delt with!
Very knowledgeable and kind staff. They aren't just trying to make a sale.
Haven't had a bad experience yet with getting my jewelry fixed here
If you are ever in this store request Stevie. She makes the visit all the more worthwhile.
Helzberg Diamonds is a US Jewelry Store based in Knoxville, Tennessee. Helzberg Diamonds is located at 7600 Kingston Pike Suite 1150 A, Knoxville, TN 37919, USA.
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