We brought a watch in the day after Christmas to have the battery replaced. Since we bought the watch here, we never considered there would be an issue with them replacing a battery. The man that replaced the battery assured us he knew what he was doing, he clearly did NOT. He gouged the back of a very expensive Bulova watch. The watch had to be sent to Bulova for repairs. The manager assured us she was rushing the repair and it would be about 2 weeks. A month later the watch came back from Bulova missing a piece. Back to Bulova it goes, again rushed. Three weeks later we called the store and were assured it had shipped and would be in the store within a few days. A week and a half later we call the store again and they tell us its not there and they don't have any information to give us. We have taken engagement photos, been to formal events and are now going on vacation with formal events all without the watch. Marks and Morgan's only response to this is to refund us for the battery and to say that the man has been fired and they have a new manager and will have to look further into it as they didn't know what was going on. They have offered NOTHING to us for the aggravation. Don't use this store. We recommend Lamon's right near the mall, they have fixed what other jewlers have broken and know you by name every time you walk in.
Similar experience to Alisha. My fiance found a ring that she wanted, but it wasn't in stock. She asked for some information to get it approved to send to this location. At no point was a credit card mentioned, but it arrived in the mail a few weeks later despite the transfer of the ring not being approved. I now get weekly offers for a credit card from Capital One, which is quite obnoxious. Be wary around these salespeople.
Bought a ring, which we had blue diamonds exchanged for two of the stones. The ring was not ready by the promise date, and then we were told (about a week later) that they were out of blue diamonds. and could be 2 days, 2 weeks or 2 months before they were in. So I went to the store and asked for a refund. They refunded the cost of the original ring but not the cost of the blue diamonds. So I'm out over $300 now. I'd give them a 0 star if I could.
Great place for quality jewelry and the sales associates are great. Will continue my business with them as usual.
Jim and Cassidy are AWESOME. My wife and I wanted a ring so bad and after being turned down everywhere else, Jim got us the ring we wanted and he made sure we left with it, they are awesome and super nice. Would reccomend.
Marks Morgan Jewelers is a US Jewelry Store based in Knoxville, Tennessee. Marks Morgan Jewelers is located at 7600 Kingston Pike, Space 1128, Knoxville, TN 37919, USA.
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