If you are here for a procedure it is a great place. However, the ER department is a nightmare to deal with. I have been there twice for different reasons and waited well over 2 hrs before even going back for a room then another 2 hours waiting to be seen. On this visit, the girl at the front desk in the ER was very rude and came off like it was a bother to help anyone!! Then my wife and I sat in the waiting room for 3 hours and watched numerous people come in after us and were taken back long before us. I understand it is a case by case basis but when we think my wife has meningitis and we tell them that you would think that is pretty serious! And they use the same old excuse of all the rooms in the hospital are full so ER patience who need to be admitted are waiting on an available room! Maybe they need to add on more rooms with all those millions they make! No more ER visits here for us. We will go elsewhere! Oh, and has anyone else noticed the automated response to these reviews from the owner?! I doubt the owner even reads these considering it doesn't look like much is changing!!
UPDATE: We have now been in the ER for 24hrs. My wife is supposed to be admitted due to having meningitis but we are stuck in an ER room because they have no vacant rooms available to move her into! I have been up for over 24hrs now and no where for myself to lay and sleep! It just keeps getting better!!
I went through the ER Saturday morning. Although the wait was over two hours, I can say it was very busy, so that is to be expected. Once back in my room my nurse, Darlene, was very sweet, and made sure I was comfortable as I could be. Dr. Pieper was very thorough, took his time listening to me, and was very nice. I came in feeling awful and thanks to the staff that worked that night, I walked out feeling much better. Thank you!
Just gave birth to my baby boy here. All of labor and delivery staff were absolutely amazing! Nothing bad to say. All the nurses and staff were so caring and friendly. Will definately be my hospital of choice to deliver at with my next pregnancies! Thank you Parkwest L&D Staff!
I knew i still had to pay because these hospitals have clout in the politics in the state. If you don't pay the bill not only will you take a credit hit they'll have a lawyer garnish your wages. The system is beyond corrupt because if i knew how much it was going to cost in the first place maybe i wouldn't have gotten the procedure done. But they know this so that's why they make it as difficult as possible to find it how much you're going to owe.
What horrible experience! Came in to the ER around 12:30, where four people came and asked the same questions, as if no one can share notes with each other. Get sent to CCU to get a blood transfusion. The next day get a 20-minute scope procedure - that’s 24 hours into the visit. The specialist that does the procedure gives a reasonable explanation for the cause of the problem that brought us to the ER. He clears the patient for discharge, but says it’s up to the physician to make the final call. The CCU nurse says we can go to a regular room, without strict visiting hours the CCU has, but the hospital is too full. That’s at around 2pm. 8pm - we have a room for you! Get ready! 9pm - your transport is on its way! 9:30pm - still no transport. The patient can walk around freely. Nobody has been in the room in hours; no one cares that he unhooked himself from machines. In the meantime, 30 hours after being admitted to CCU and 9 hours after his last procedure where specialist cleared him to go home, WE HAVE YET TO SEE THE DOCTOR!!!! The hospital and the doctor are raking up money for the patient staying in a critical care unit without being a critical patient, and no one has told us why we are still here!!!! Food is inedible. Processes are inefficient. People are slow. Just horrible experience...
They won't deduct 20% from the total cost owed if you pay in one lump sum. They only deduct 10%. Almost impossible to tell what you're going to owe before getting the procedure done. I asked them regarding a CT scan and they said i was covered, procedure approved, and that my $75 initial payment was going to cover it. Except a couple months later i get a bill for $841. So i ask to pay in full with the 20% discount. She tells me Covenant doesn't offer 20%, for all of them statewide.
Parkwest Medical Center is a US Hospital based in Knoxville, Tennessee. Parkwest Medical Center is located at 9352 Park W Blvd, Knoxville, TN 37923, USA.
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