Thank you to the great guy working there that came out to check on me and my boys when we had a flat tire in their parking lot...and even brought a water out to my husband when he got there to fix it...it was very considerate and appreciated..it speaks well of Sprint`s employees :)
The store manager sold me the Invisible shield glass protector instead of my normal Zagg case because it was supposed to basically be “indestructible”. One drop 6 days later shattered my screen. I went back to the store to complain and was told “there’s nothing we can do”. Complete BS.
THAT is customer service. Not “there’s nothing we can do”. There’s always something you can do.
Rocky start in the beginning of service. But everything finally worked out.
I emailed the district manager to let me know about the disappointment and got no response. I don’t recommend this store and I absolutely don’t recommend the invisi-shield for a phone- don’t get talked into the hype- it’s garbage. Get tempered glass.
Staff doesn't care about you or your time. Told us our phone would be ready in an hour, than 2 hours, than (after waiting 3hrs) to come back tomorrow. They are under staffed and focus on sales vs repairs and will ignore you till you leave.
The next two places I went to get it fixed couldn’t fix it- but the ifix and repair guy in the mall (which I highly recommend) gave me a discount on a case because he thought he could fix it (but didn’t realize I had the iPhone 8plus)- and the Apple store (in NJ) ended up giving me a brand new phone because their screen repair machine went down.
Awesome people and great neighbors. Willing to help no matter what. Thanks!
Sprint Store is a US Electronics Store based in Knoxville, Tennessee. Sprint Store is located at 9207 Kingston Pike, Knoxville, TN 37922, USA.
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