I am so ticked! In this day and age our phones are so critical to our business and personal lives. One day without it seems like forever let alone a week and a half. I guess I am more mad because Apple is so big it doesn't bother them if somebody gets mad. They have millions of people what does one person matter to them. I dropped my phone off after two long conversations on the phone with their phone support. They told me they had no idea what was wrong with my phone. They advised me to take it to the Apple store where they have phones they can swap it with. I paid full retail for this phone and now I have to get a refurbished phone after 6 months of use. I had no other choice so fine I drive 100 miles to the closest store. I drop it off on Sunday to get a call on Friday that they have replaced some piece inside of the phone. Great when do I get it back I asked. We can ship it to you and it will be there by tomorrow morning. Great that saves me a drive back up there. Wait! I check the tracking number they gave me today and my phone is in Indiana and will be here on Monday. I would have gladly drove the 100 miles up there not to have to wait another 2 days. It sure is tough being a consumer with a brand that we seem to need more then they need us. I must say the people in the Apple store were very pleasant but the process to take care of a customer is very poor. This rant will do nothing to get my phone back any sooner but it makes me feel better.
Apple products are a joke and their customer service representatives are a even bigger joke. Came in on November 30 2017 with 2 friends to get my phone fixed because the screen was going out. So I walk up to a tech and tell him what all is going on he says they can replace it but I'll haft to come back in the morning on because it's almost closing time this was at 8pm remind so oh alright why not tonight he said because everyone is booked up and it would be after hours before they could see me and said I'll be back in the morning when you all open came back Dec 1 20117 to get it replaced the guy that I spoke to was not there so I told a employee I had came in the day before and had my device inspected and they said I could get it replaced today. Guy gets a attitude right off the bat and says well we'll haft to inspect the device again and said sure he comes back and says they will not replace it and that I'll haft to buy a new phone for 300 dollars I said the guy yesterday who inspected my phone said it was able for replacement so what happened from the day before. He goes on to list a cracked screen when there wasn't and a bend in the phone which was another lie. So I tell him no and call customer support and they gave me a price of 260 dollars to replace my phone because they could not get ahold of this stores management staff. They lied about my device and they lied about prices this companies employees and products are a joke especially only having the device 8 months and it screwing up.
My iPhone had a screen issue and I went in for a battery issue. they REPLACED my battery issue and they fixed the screen issue for free. These guys/ girls are chill I got a new battery and screen repair for 86 bucks on a iPhone 5s. They didn't even download the newest software update, which I'm purposely avoiding. Good job by you!!!
Chris spent a significant amount of time with me while trying to figure out the best option for fixing my mom's laptop. We were absolutely terrified of losing the pictures and videos of my late brother that were on the hard drive, so I was asking a lot of questions and pretty anxious about the whole thing. Chris handled it perfectly and never got frustrated with me. I cannot stand Apple and would rather use a pinecone for a cell rather an iPhone, but just the experience I had at the store in West Town made me see Apple in a different light. Thanks, Chris. Really appreciate all your help.
Not a happy customer on Christmas morning. I bought an iPhone 8 plus Saturday, 12/23, as a gift for my niece as well as a leather otterbox phone case. She opens everything this morning only to discover that the phone case I paid just over $43.00 for is NOT INSIDE THE BOX!!!! REALLY??? So, you all sold me an EMPTY BOX!!! And on top of that, The receipt says 7P for the case. I am truly one pissed off Aunt on Christmas morning. I cannot wait until this store opens Tuesday morning.
Apple West Town Mall is a US Electronics Store based in Knoxville, Tennessee. Apple West Town Mall is located at 7600 Kingston Pike, Knoxville, TN 37919, USA.
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