My services were all great. I got the international package. My boyfriend got me a gift card as a graduation gift and I waited six months for the right time to use it. Day of my appointment, I get a call at 8 am saying that all of my appointments had to be rescheduled. They were able to be rescheduled for the same day, but 4 hours earlier. I had to rearrange my schedule for the entire day. When I suggested that they discount the package since they had to make such a significant change so suddenly, they basically said too bad. Again, my mani, pedi, and massage were all great, but that's not how you do good business. Take care of your customers when you screw up. I'll go elsewhere next time.
I don’t carry cash on me.
They were so nice and the lady who did my daughters nails did a nice job.
I wasn’t given an option to tip them when I paid.
The ladies who took care of my daughter & I were incredibly nice and it was nice to have conversation the whole time. However, I paid $65 for a manicure and a gel manicure. Any place else would have had me wash and then they would have massaged my hands before applying the polish. Not here. Straight to the polish after filing & then no lotion or anything at all. My fingernails are jagged and have sharp edges so I’m going to have to go somewhere to have them fixed.
Got a relaxing day at the Spa! They truly made me relaxed for the first time in weeks! Will definitely be back!
Dex did a beautiful job on my blow out. However, my hair color wasn't what I wanted. Still came out nice but my complaint is that she stained my whole forehead with dye. I had to go out the rest of the day looking like that. She wasn't very friendly either. For being the "best salon in Knoxville" I would expect them to be more careful with dying client's faces. I wish I would've seen it at the salon so I could say something but I didn't look at my hair until I got in the car. I will probably only come back for Dex to do my blowout.
Worst reception ever the woman kept hanging up on me. I called 6 different times and she kept picking up and hanging up until the sixth time and I asked her why she was picking up and hanging up and said she wasn’t. I asked if they had any openings this week and she said yes than said there first opening appointment would be on January 4th if next year and I told her that was a little too far away and she hung up on me again seriously? I can’t believe it. I am going to pay for services but that’s fine.
Also In a spa usually there’s relaxing music and smells. Nope. Then the lady who worked there at the table next to us proceeded to talk about a Christmas song that’s pretty much a date rape song in front of my 12 year old daughter. Now let’s talk about awkward and not relaxing for me!
Spa Visage is a US Spa based in Knoxville, Tennessee. Spa Visage is located at 1645 Downtown W Blvd, Knoxville, TN 37919, USA.
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