The staff are quick and clean, just like the restrooms.
I have been here once or twice before and the experience has been mediocre. Today my wife and I came to watch Beauty and the Beast. We got in line got our tickets and headed for the popcorn. We got to the front of the line and ordered two ICEEs and they were out of the flavor we wanted and the girl was rude about it. She didn't apologize she just said what else do you want? We ordered a popcorn and my wife asked for extra butter on the popcorn. The lady said we are out of butter and my wife replies that's disappointing and the girl said yeah we know, but what do you want us to do? So we brush it off and downsize the popcorn. We get in line for the movie because the theatre isn't clean yet. A lady walks up behind us with a large popcorn covered in butter. She and her friend are talking about the popcorn and the butter. So my wife asks and the lady says they have butter just go up and ask for it. My wife does and the lady at the counter is rude and snatches the popcorn out of her hand and gets all huffy with her. Terrible customer service. We will not be back.
Never, never again.
Just saw “IT” today and while the movie was good, the experience was terrible. The fire alarm went off for no reason and stopped the movie and then the house lights came on 15 minutes before the movie ended making it difficult to see the screen and, while it wasn’t the theaters fault, there were teenagers behind me who wouldn’t stop talking and laughing the whole time. I’m not the kind of person to ask for refunds but the experience was bad enough that I should have.
The fact that ALL of the doors to the mall where we entered were locked after the movie was over is the reason I will never go back there. Not being able to carry my permitted firearm, I took the chance that security would be there to take care of business if it was needed. W R O N G!!
This theatre has much to be desired. I visited for the first time 5/2/2017 @ 7pm to see the only once shown "Jonah." When the movie started, the standard, full house lights remained on for nearly 20-25 minutes, blinding those sitting beneath one of those house spotlights. I left the theatre to make this known to the ticket desk. It took them another 7-8 minutes to dim the house lights. Additionally, the primary sound track (at the center of the screen) was so weak that attendees had to strain to hear what was being said. The surround-sound sound tracks were great and when supporting the weak primary sound track totally drowned out the primary sound (speaking) track. At 30-45 minutes into the showing, the condition was corrected. The original setting and filming of this presentation occurred on a 300' wide stage at Sight and Sound in Lancaster PA. The size of the screen in the Regal facility didn't even fill the stage. This theatre needs updating to include screen size and needs an operator who knows how to dim house lights and adjust sound track levels. BAD EXPERIENCE not to be tolerated again. Find another theatre showing what you want to see.
The movie Thor was pretty funny.
Because the doors were locked, we ended up having to walk through a parking garage and we were disoriented in directions to our car. Having to walk through very dark sides of the building using moonlight to see, outside security drove by my wife and I without offering any help.
The fire alarm postponing the movie a few minutes wasn't bad.
The concession stand is overall cheaper than other theaters (AMC, Emagine, etc) and the popcorn is always fresh.
Worst experience at a theatre anywhere.
Fantastic experience almost every time. The card-only ticket kiosk is a HUGE improvement for long lines on weekends.
Regal Cinemas West Town Mall 9 is a US Movie Theater based in Knoxville, Tennessee. Regal Cinemas West Town Mall 9 is located at 7600 Kingston Pike #1520, Knoxville, TN 37919, USA.
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