I have loved having this service available in this area! The only reason that I didn't give this a 5 star review is because there are things you definitely do NOT want to order through them. You have to understand that you are sending someone in their own car to go and pick up food for you, so the food may not be steaming hot when it reaches you. I am 100% fine with that, but I do caution people who are thinking about using Doorstep. Don't order anything that is super liquidy or could easily slosh around. You are setting yourself up for disaster. My husband and I love ordering chinese food through Doorstep, and it always makes it to our apartment within 10-15 minutes of when it says it will be here. Great drivers and amazing service!
I never complain. This is literally the first time I ever have, and I'm thirty years old. I've worked retail and telemarketing, so I understand that vitriolic hatred of customers from time to time, but in no way was I being unreasonable, in fact I went out of my way to ensure he got his job done without having to drive around for hours.
The website often lists restaurants as "closed" during key times - Mexican restaurants on Cinco de Mayo, Wings places during major sporting events. Delivery staff often fails to check order or pick up complete delivery. For the delivery fee (and tip) the drivers should do a better job at ensuring the order is complete, correct, and well travelled.
This is in reference to invoice number 171528-1. My wife and I ordered from El Charro on April 8th at around 8:23 pm. We were told we would receive our order around 9:23 pm, and in fairness it arrived before that. My problem stems from your driver.
Edit: I posted this 3 min ago, and now my wife and I are fighting because she is hungry and I have failed. This is literally the worst. Fml.
I will not order from Doorstep Delivery again, and unfortunately for your business, this was the first time I had. You had a new customer slip through your fingers in a simple moment that could have been avoided. Terrible customer service; worst I have personally ever seen.
At around 9:09 pm he called saying he was lost, which I fully understand, as our apartment complex is quite labyrinthine. I was attempting to not only understand where he was, but also formulate in my mind where we were in relation to that. I know very little about the complex beyond our building, but I tried to help as much as I could. I was told that I had a terrible sense of direction and that I wasn't helping at all.
I put some slippers on and went outside to flag the driver down. he was unable to see me, and when he finally did, he muttered an expletive loud enough for me to hear. As he was handing me our food I tried to apologize, saying "Yeah man, I'm sorry about all that, I just know the buildings get lower in number as they go further in--" I was cut off and he rudely said "Just don't, it won't even sink in."
Absolutely love using Doorstep Delivery. The drivers are always friendly.
Ordered food and paid for it, but only received a phone call when the food was supposed to arrive. "Sorry but we cannot fulfill your order. The restaurant is too busy." While they are refunding the cost of the meal, it won't be for 24 hours. "Sorry for the inconvenience, but it's not our fault. You can't blame us." They are a company that will make mistakes and then will pawn it off on others so as not to take responsibility. What a disgrace.
Doorstep Delivery is a US Meal Delivery based in Knoxville, Tennessee. Doorstep Delivery is located at 301 S Gallaher View Rd #105, Knoxville, TN 37919, USA.
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